About Us

It Must Be Green are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us: feedback@itmustbegreen.co.uk

Our Contact details:
It Must Be Green
Benson
OXON
OX10 6EZ
Phone: 01491 599107
Email: sales [at] itmustbegreen [dot] co [dot] uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Each Order = £1.95
First Class + £1.00
Next Day Guaranteed Delivery - please enquire
Shipping Abroad available - please enquire
Surcharges may apply on heavy or delicate products

Delivery Schedule

We will post your order to you the same day if you order it before 2 p.m.
If you require next day delivery, please select this option at the checkout.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to cotact us, you can do so by email: contactus@itmustbegreen.co.uk
Alternatively, you can write to us at: It Must Be Green, OXON, OX10 6EZ

Privacy Policy

It Must Be Green do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Electrical Items that fall under the WEEE directive (i.e. low energy light bulbs).
WEEE regulations are European law and the UK is required to increase the amount of WEEE being treated and recovered in an effort to stop it going into landfill sites. To aid this we offer a collection and take back service. Customers buying goods over the internet can return their WEEE to us; however the customer will have to fund the cost of returning their WEEE. The cost of having an item collected varies depending on the size and weight of the WEEE, so if you are a customer and you would like to return your WEEE contact us (weee@itmustbegreen.co.uk) and we can tell you have much you will have to pay. It Must be Green will then dispose of any WEEE collected from our customers in a safe manner, which helps to reduce the amount of WEEE being disposed in landfill sites.

Some products will have been in use for many years before becoming WEEE. Products manufactured in previous years may contain significantly higher amounts of hazardous substances than they would if they were manufactured today. It Must Be Green will identify such products and substances and inform our customers. Such products can contaminate water and soil if left in landfill sites, and that this in turn can have a detrimental effect on human health and the environment.

Customers must also take note of the crossed out wheelie bin symbol on any product: It is to inform consumers that any product marked with the symbol was made after 13th August 2005. Products marked with this symbol are classed as WEEE when they are no longer needed, and should be disposed of separately to household waste. The symbol can be seen by CLICKING HERE.